I’ve been fortunate to work with some great executives and part of dynamic work environments. This includes my time working as marketing, public relations and strategy consultant working with 40+ global companies ranging in size from start-up, venture-backed technology companies to industry stalwarts Microsoft, Seagate and Micron. Many of you also know that my late father-in-law Al Shugart was the founder of Seagate. Point being: I’ve seen a lot of companies, have been around a lot of executives, and experienced a variety of company cultures. But I’ve never been more excited about any of these more than I am about Compass.
Getting inside of Compass and feeling the culture, seeing the innovation, and experiencing the collaboration and cohesive spirit is invigorating! And I am not just talking about the camaraderie between agents like Butch Haze, Rick Kaluza, and John Townsend. I could go on-and-on about how it is the best agents across the country, the incredible management team, and the technology being constantly built and released; however, describing two events on my visit to the San Francisco office on Wednesday probably illustrate this best.
First, I finished a client meeting in the Bay Area so decided to head to the SF office. No appointments set, just stopping in. I had been emailing that morning about the data and analytics to the product team, mentioned I’d be in the area and said I could stop in. After an informal meeting describing what we need to product expert Meghan Krane, she went to go work on the feature. Within an hour she came racing upstairs, “We have data!” she proudly shared. That is product work and troubleshooting on the fly!
Secondly, as I worked and chatted with people in the kitchen, CEO Robert Reffkin stopped by and checked in. He asked if I had played around with a new product enhancement released the day before. He said, “let’s take a look,” and opened up my computer to show me how it works. When the new feature seemed to have a problem loading, he kept trying and then started to video the screen to share what he was experiencing. He then shot that off to the engineering team.
Later, when walking out the front door, I was stopped again as he wanted to see my computer. He tried again then started a trouble ticket to the engineering team to give them product feedback. With this hands-on approach its no surprise Robert was just named #32 by Glassdoor’s Top CEOs Employees Choice.
To me this day encapsulated Compass and its entrepreneurial principles. Everyone wants to get it right. Everyone is obsessing about the opportunity. But more than that: Everyone is working towards not just creating one of the best real estate companies – not just one of the best technology companies – but one of the BEST companies period.
It’s hard to describe the buzz and energy with the company. As Rick put it when talking later that day. “You get there and you there is just a magic dust that gets sprinkled around.”